SAVI Support

Need help with SAVI? Email [email protected].

Report A Problem

Please include:

• what you were trying to do;
• what you expected and what happened;
• your iPhone model and iOS version;
• the SAVI version and build number;
• the source app, if the problem happened in the Share Sheet;
• a screenshot or screen recording if it is safe to share.

Do not email passwords, identification documents, financial records, Private Vault items, private files, or sensitive screenshots.

Common Help

To save from another app, tap that app's Share button, choose SAVI, review the title and folder, then tap Save.

To find a save, open SAVI and search using any part of the title, source, folder, tag, or other detail you remember.

To change optional cloud SAVI Sense, open:

Settings → SAVI Sense

There you can review permission, stop current processing, revoke cloud access, or delete SAVI Sense cloud data.

To export your local library, use Archive Export in Settings and choose a safe destination you control.

Privacy And Deletion

Privacy questions: [email protected]

Cloud deletion instructions: /data-deletion

Privacy policy: /privacy

Terms of use: /terms

We aim to reply within a few business days.